Privacy Policy

Last updated: November 15, 2025

1. Introduction

Decor & Floors ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data

When you book a consultation or use our services, we may ask for personally identifiable information such as:

• Name and contact information (email address, phone number)
• Property address and details
• Project requirements and preferences
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

We may automatically collect certain information when you visit our website, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service bookings and consultations
• Send you confirmation emails and booking updates
• Improve our website and service offerings
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Analyze website usage and optimize user experience
• Prevent fraudulent transactions and protect against security threats
• Comply with legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., payment processors, email services)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business
• Legal Requirements: When required by law or to protect our rights, property, or safety
• With Your Consent: When you have given us explicit permission to share your information

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Withdraw consent at any time (where processing is based on consent)
• Data portability
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Through our contact page
• Email: info@decorandfloors.com
• Phone: (905) 203-0395
• Address: 56 Bramalea Rd, Brampton, ON L6T 2W8, Brampton, Ontario